完善客服工单详情空状态与关联展示

frontend/platform_admin/src/api/resource-page-rules.ts

@@ -157,6 +157,19 @@ const pageRules: Record<string, ResourcePageRule> = {
     editKeys: ['content_type', 'title', 'body', 'version_no', 'publish_status'],
   },
   cs_ticket: {
+    createHiddenKeys: [
+      'delivery_basic_identity',
+      'staff_account_identity',
+      'gas_basic_identity',
+      'operator_identity',
+      'description',
+      'request_no',
+      'address',
+      'appointment_at',
+      'started_at',
+      'completed_at',
+      'result',
+    ],
     editKeys: ['user_account_identity', 'ticket_no', 'category', 'priority'],
   },
   platform_account: {

frontend/platform_admin/src/api/resources.ts

@@ -86,6 +86,8 @@ export type ResourceField = {
   listDetailLink?: boolean;
   /** 列表以可读展示字段为主文案，同时保留原关系唯一标识复制入口。 */
   listDisplayIdentityCopy?: boolean;
+  /** 仅用于详情或表单的辅助字段，不进入标准资源列表。 */
+  listHidden?: boolean;
   options?: Array<{ label: string; value: string | number }>;
   defaultValue?: string | number | boolean;
   readonlyOnCreate?: boolean;
@@ -186,6 +188,7 @@ const fieldLabels: Record<string, string> = {
   repair_type: '检修类型',
   started_at: '开始时间',
   completed_at: '完成时间',
+  appointment_at: '预约时间',
   result: '检修结果',
   target_product_status: '目标产品状态',
   content: '内容',
@@ -922,6 +925,27 @@ export const resources: ResourceUiDefinition[] = [
       { label: '高', value: 'high' },
       { label: '紧急', value: 'urgent' },
     ], unknownValueLabel: '未知优先级' }),
+    relation('delivery_basic_identity', '/delivery_basic', false, {
+      label: '配送点', listHidden: true, displayRelationLabel: true,
+      showIdentityCopy: true, emptyText: '尚未分配配送点',
+    }),
+    relation('staff_account_identity', '/staff_account', false, {
+      label: '处理人员', listHidden: true, displayRelationLabel: true,
+      showIdentityCopy: true, emptyText: '尚未分配处理人员',
+      staffRelation: { roles: ['installer', 'delivery', 'operations'] },
+    }),
+    relation('gas_basic_identity', '/gas_basic', false, {
+      label: '服务气站', listHidden: true, displayRelationLabel: true,
+      showIdentityCopy: true, emptyText: '尚未关联服务气站',
+    }),
+    f('operator_identity', { label: '最近操作人标识', listHidden: true, listCopyable: true, emptyText: '暂无操作记录' }),
+    f('description', { label: '问题描述', type: 'textarea', listHidden: true, emptyText: '未填写问题描述' }),
+    f('request_no', { label: '请求流水号', listHidden: true, listCopyable: true, emptyText: '未记录请求流水号' }),
+    f('address', { label: '上门地址', type: 'textarea', listHidden: true, emptyText: '未填写上门地址' }),
+    f('appointment_at', { label: '预约时间', type: 'datetime', listHidden: true, emptyText: '未预约' }),
+    f('started_at', { label: '开始时间', type: 'datetime', listHidden: true, emptyText: '尚未开始处理' }),
+    f('completed_at', { label: '完成时间', type: 'datetime', listHidden: true, emptyText: '尚未完成' }),
+    f('result', { label: '处理结果', type: 'textarea', listHidden: true, emptyText: '尚未提交处理结果' }),
   ]),
   define('platform_account', '平台账户', 'writable', [f('username', { required: true }), f('password', { required: true }), f('display_name'), f('avatar'), f('platform_role_code', { required: true, unknownValueLabel: '未知角色' }), f('phone')]),
   define('platform_role', '平台角色', 'writable', [f('role_code', { required: true }), f('name', { required: true }), f('location_scope', { required: true, type: 'select', options: resourceSearchEnumOptions('platform_role', 'location_scope') })], 'list', [

frontend/platform_admin/src/views/shared/resource-list-field-display.ts

@@ -77,7 +77,12 @@ export function resourceListDisplayFields(
     ...definition.fields.filter((field) => !priority.includes(field.key)),
   ];
   return ordered
-    .filter((field) => field.key !== 'identity' && field.type !== 'password')
+    .filter(
+      (field) =>
+        field.key !== 'identity' &&
+        field.type !== 'password' &&
+        !field.listHidden,
+    )
     .filter(
       (field) =>
         !(